Terms & Conditions of Booking
DAC Education Ltd — Terms & Conditions
Training Courses, Qualifications and Kit Store Purchases
Effective date: [Date of publication]
1. About DAC Education Ltd
These Terms & Conditions apply to training courses, qualifications, training resources, equipment and other products supplied by DAC Education Ltd.
Company details
DAC Education Ltd
Unit One, Main Road, R/O Garage
Stratford St Andrew, Suffolk, IP17 1LF
United Kingdom
Company registration number: 12639015
VAT registration number: GB 405 0985 07
Telephone: 01728 554 225
Email: info@daceducation.co.uk
Website: https://daceducation.co.uk
These terms apply to individuals and organisations purchasing from DAC Education Ltd. They distinguish between consumer purchases and business purchases where the applicable legal rights differ.
Nothing in these terms affects a customer’s statutory rights.
2. General Terms
2.1. By placing an order or making a booking, the customer agrees to the Terms & Conditions applicable to that purchase.
2.2. An order acknowledgement does not automatically constitute acceptance. A contract is formed when DAC Education confirms acceptance of the order or booking.
2.3. Customers must provide accurate contact, billing, learner and delivery information.
2.4. DAC Education will provide training and products with reasonable care and skill, in accordance with applicable legal requirements.
2.5. We reserve the right to decline bookings or orders where products are unavailable, courses are fully booked, eligibility requirements cannot be met or an obvious administrative or pricing error has occurred.
2.6. Any payment received for an order we cannot accept will be refunded.
2.7. Changes to agreed contractual arrangements must be confirmed in writing by an authorized DAC Education representative.
3. Prices and Payment
3.1. The applicable price, including relevant taxes and compulsory charges, will be communicated before the customer commits to a purchase.
3.2. Business quotations may be presented excluding VAT. Consumer-facing prices will clearly identify the total payable, including VAT where applicable.
3.3. Training course places are normally secured once payment has been received, unless alternative payment terms have been agreed.
3.4. Organisation training may be invoiced under agreed payment terms. DAC Education may request a deposit of up to 50% to reserve a course date.
3.5. Products purchased through the Kit Store must be paid for using the available checkout payment methods unless otherwise agreed.
3.6. Delivery charges will be communicated before an order is confirmed.
PART A — TRAINING COURSES
4. Training Bookings
4.1. Training may be booked through the DAC Education website, by contacting our office or through the relevant awarding organisation.
4.2. Learners must meet the prerequisites, eligibility requirements and assessment conditions specified for their course.
4.3. Learners are responsible for providing accurate registration information, including the name required for certification.
4.4. DAC Education can advise customers about training requirements but cannot guarantee that a particular qualification satisfies every employer’s, industry’s or regulator’s requirements.
4.5. Organisation bookings are coordinated through a nominated contact. Learners may be required to register individually with the awarding organisation.
4.6. Maximum learner numbers depend on the qualification, practical requirements and available instructors. The agreed course quotation will confirm the applicable numbers.
5. Attendance, Fitness and Reasonable Adjustments
5.1. Learners must attend all required teaching and assessment sessions.
5.2. Courses may involve physical and practical activities, including CPR, casualty handling, simulated incidents and outdoor exercises.
5.3. Learners are encouraged to discuss any accessibility needs or reasonable adjustments with DAC Education before attending.
5.4. DAC Education will consider reasonable adjustments in accordance with equality legislation and awarding organisation requirements.
5.5. Learners must be able to understand instruction and demonstrate the communication and practical competencies required by the qualification, taking account of any permitted reasonable adjustments.
5.6. Attendance alone does not guarantee certification. Learners must successfully complete all applicable assessments.
5.7. Certificates are normally supplied digitally to learners or an organisation’s nominated contact.
5.8. Certification and related administration remain subject to applicable awarding organisation requirements and agreed payment terms.
6. Learner Conduct
6.1. Learners must behave respectfully towards instructors, other learners and members of the public.
6.2. Abusive, threatening, discriminatory or seriously disruptive behavior will not be tolerated.
6.3. DAC Education may remove a learner where their conduct creates a safety risk or significantly disrupts training.
6.4. Any refund or cancellation charge following removal will be assessed fairly, taking account of the circumstances, reasonable losses and applicable legal rights.
6.5. Training materials must not be copied, distributed or recorded without permission, except where permitted by law.
7. Public Course Cancellations and Transfers
7.1 Standard Cancellation Arrangements
The following arrangements apply subject to any statutory consumer cancellation rights.
More than 14 calendar days before training: Full refund of course fees paid.
8–14 calendar days before training: A cancellation charge of up to 50% of the course fee may apply.
7 calendar days or fewer before training: A cancellation charge of up to 100% of the course fee may apply.
These are maximum charges rather than automatic penalties. Charges will be proportionate to DAC Education’s reasonable losses, taking account of avoided costs and reasonable opportunities to fill the cancelled place.
7.2 Consumer Cancellation Rights
Where a statutory cancellation right applies to a distance-booked training service, consumers will normally have 14 days after the contract is made to cancel without giving a reason.
If a consumer expressly requests that training begin during that period, a proportionate charge for services already supplied may apply where legally permitted.
The right to cancel may be lost once the service has been fully performed, provided the required express request and acknowledgement were obtained.
Any applicable statutory exception will be explained before booking.
These statutory rights take precedence over the standard cancellation charges.
7.3 Transfers
Learners may request transfer to another available course date.
DAC Education will normally provide one transfer without an administration charge. Any unavoidable additional costs will be explained before agreement.
7.4 Failure to Attend or Lateness
Learners arriving late may be refused admission where they cannot complete the required teaching or assessments.
Failure to attend without notice may result in a cancellation charge reflecting DAC Education’s reasonable losses.
Exceptional circumstances, including illness or emergencies, will be considered individually.
8. Organisation Training
8.1. Organisation courses are booked under the agreed quotation, booking confirmation and these terms.
8.2. The organisation is responsible for coordinating learner information, venue arrangements and any agreed purchase order requirements.
8.3. Unless otherwise agreed, organisation cancellation terms are:
More than 14 days’ notice: No course cancellation charge, apart from any non-recoverable costs expressly agreed in advance.
8–14 days’ notice: Up to 50% of the agreed course fee.
7 days or fewer: Up to 100% of the agreed course fee.
8.4. Reasonable non-recoverable expenses, including agreed accommodation, travel or specialist equipment costs, may be charged where applicable.
8.5. DAC Education will take reasonable steps to minimize losses and avoid double recovery.
8.6. We will normally offer rescheduling without an additional administration charge, subject to availability and any unavoidable extra costs.
9. Cancellation by DAC Education
9.1. DAC Education may occasionally need to cancel or reschedule training due to circumstances including instructor illness, insufficient bookings, venue problems, serious safety concerns or severe weather.
9.2. Where we cancel training and cannot provide the agreed service, customers will be offered an alternative date or a refund of the affected course fees.
9.3. We will provide as much notice as reasonably practicable.
9.4. Nothing in this section excludes legal remedies available to customers where DAC Education fails to fulfil its contractual obligations.
PART B — KIT STORE PURCHASES
10. Products and Ordering
10.1. The DAC Education Kit Store supplies first aid equipment, educational resources, training systems and associated products.
10.2. Product descriptions, specifications and prices will be displayed before purchase.
10.3. We make reasonable efforts to ensure descriptions and images are accurate. Minor variations may occur where they do not materially change the product supplied.
10.4. If an ordered product is unavailable, we will contact the customer to offer an alternative or refund.
10.5. Products must be used in accordance with their intended purpose, supplied instructions and applicable professional requirements.
11. Delivery and Shipping
11.1. DAC Education offers delivery throughout the United Kingdom.
11.2. Available delivery options, charges and estimated delivery times will be displayed at checkout.
11.3. International delivery may be arranged upon request. Customers outside the UK should contact info@daceducation.co.uk before placing an order.
11.4. Any applicable customs duties, import taxes or other international charges will be explained where reasonably possible before the order is accepted. Responsibility for these charges will be agreed with the customer.
11.5. Unless otherwise agreed, consumer orders will be delivered without undue delay and within 30 days of the contract being made.
11.6. If an order is delayed, DAC Education will explain the available options and comply with applicable statutory rights.
11.7. For consumer purchases, responsibility for goods generally transfers when the customer, or a person they nominate, takes physical possession of them, subject to applicable law.
12. Cancelling Product Purchases
12.1 Consumer Cancellation Period
Consumers purchasing eligible physical goods online normally have 14 days after receiving their order to notify DAC Education that they wish to cancel.
No reason is required.
Where goods arrive in separate deliveries, the cancellation period will be calculated in accordance with applicable law.
12.2 How to Cancel
Customers should email info@daceducation.co.uk with their order number and a clear statement that they wish to cancel.
Customers may use the cancellation form at the end of these terms, but it is not compulsory.
After notifying DAC Education of cancellation, the customer normally has a further 14 days to return the goods.
12.3 Returning Products
Goods should be securely packaged and returned to:
DAC Education Ltd
Unit One, Main Road, R/O Garage
Stratford St Andrew
Suffolk, IP17 1LF
United Kingdom
For eligible change-of-mind returns, customers are responsible for the direct return postage costs unless otherwise agreed.
We recommend using a tracked delivery service.
Customers may inspect goods as they reasonably would in a shop. Where legally permitted, a deduction may be made for diminished value caused by handling beyond what was necessary to establish the product’s nature, characteristics and functioning.
12.4 Refunds
Where the statutory cancellation right applies, DAC Education will refund the applicable product price and the cost of the least expensive standard delivery option offered for the order.
Refunds will be issued without undue delay and within the statutory deadlines.
Where permitted, we may wait until goods have been returned or evidence of their return has been provided.
Refunds will normally be made using the original payment method.
12.5 Exceptions
Statutory change-of-mind cancellation rights may not apply to certain categories of goods, including:
Goods made to a customer’s specifications or clearly personalized.
Sealed goods unsuitable for return for health protection or hygiene reasons where the seal has been broken after delivery and the statutory conditions apply.
Other goods specifically exempted by applicable legislation.
An item is not automatically excluded from cancellation rights merely because it is a specialist educational or training product.
Any applicable exception will be identified before purchase.
12.6 Business Purchases
Business customers do not automatically have the consumer’s statutory change-of-mind cancellation rights.
Returns of non-faulty goods purchased for business use require DAC Education’s prior agreement unless otherwise stated in the contract.
Legal rights relating to defective goods and breach of contract remain unaffected.
13. Faulty, Damaged or Incorrect Products
13.1. Consumer goods supplied by DAC Education must be as described, of satisfactory quality and fit for their applicable purpose.
13.2. Customers receiving faulty, damaged or incorrect goods should contact info@daceducation.co.uk with their order details.
13.3. We may request photographs or relevant information to assist in resolving the problem.
13.4. Where required by law, DAC Education will provide an appropriate remedy, which may include repair, replacement, price reduction or refund.
13.5. DAC Education will bear return costs where required by applicable consumer law.
13.6. These terms do not restrict statutory rights under the Consumer Rights Act 2015.
14. Training Products and Intellectual Property
14.1. DAC Education’s original educational resources, including the DAC Clinical Reasoning Training System™, are protected by applicable intellectual property rights.
14.2. Purchasing a physical training resource does not transfer copyright, trademark ownership or other intellectual property rights.
14.3. Customers may use purchased resources for their intended educational purposes.
14.4. Unauthorized reproduction, counterfeiting, commercial redistribution or digital copying of protected materials is prohibited except where the law permits or written authorization has been granted.
14.5. Training resources support education and professional development. They do not replace the need to work within the user’s competence, authorization and applicable clinical or safety guidance.
PART C — GENERAL TERMS
15. Personal Information
DAC Education processes customer, learner and order information in accordance with applicable UK data protection legislation.
Relevant learner details may be shared with awarding organisations where necessary for qualification registration, assessment and certification.
Further information about personal data processing should be provided in DAC Education’s privacy notice.
16. Complaints
DAC Education aims to resolve customer concerns promptly and fairly.
Complaints concerning training, products, delivery or customer service should be sent to:
Please include the relevant booking or order reference and a description of the concern.
Complaints or appeals relating to regulated qualifications may also be subject to the relevant awarding organisation’s procedures.
17. Liability
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.
Nothing limits a consumer’s statutory remedies.
Any other limitations of liability will apply only to the extent permitted by law.
18. Changes to Terms
DAC Education may revise these Terms & Conditions from time to time.
The terms applicable to an order or booking will ordinarily be those provided when the contract was accepted, unless changes are required by law or subsequently agreed.
19. Governing Law
These terms are governed by the law of England and Wales, subject to mandatory consumer protections and applicable rights relating to jurisdiction.
Customers residing in other UK jurisdictions retain any mandatory rights available to them.
20. Contact Details
DAC Education Ltd
Unit One, Main Road, R/O Garage
Stratford St Andrew
Suffolk, IP17 1LF
United Kingdom
Telephone: 01728 554 225
Email: info@daceducation.co.uk
Website: https://daceducation.co.uk
Consumer Cancellation Form
Complete and send this form only if you wish to cancel an eligible consumer contract. You may instead notify us by email.
To: DAC Education Ltd — info@daceducation.co.uk
I/We hereby give notice that I/we cancel my/our contract for the following goods or services:
Product or course: ______________________
Order or booking number: ______________________
Ordered or booked on: ______________________
Received on (goods only): ______________________
Customer name: ______________________
Customer address: ______________________
Date: ______________________
Signature (if submitted on paper): ______________________
DAC Education Ltd — End of Terms & Conditions